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Helpline
Our call center, the HelpLine, was introduced to make sure that the customer could speak to a “live” person and get a speedy, responsive, helpful answer.

Call our HelpLine at 913-338-HELP(4357) between 7:00am and 6:00pm Monday through Friday, between 8:00 am and 3:00 pm on Saturday, or send us an email message at helpline@bankbv.com detailing your request 24 hours a day, 7 days a week. As a reminder, please do not send any personal information such as account numbers, social security numbers or other identifiable information.

Lost or Stolen Card?
Call 1-800-500-1044 to report your debit card lost or stolen.




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