 Personal Banking |
|
Business Banking |
|
Mortgages |
|
Wealth Management |
|
Special Programs |
|
Investor Relations |
|
Resources |
|
About Us |
|
Contact Us |
|
Home |
 Below are some of the frequently asked questions about the BlueWave. Click on any question below to view the response. I enrolled online - how long will it take to set my account up? You should receive a letter containing login and password instructions within a few business days of submitting your application. Can I view actual images of my checks and view my account statements online? Yes! Check images are available online for approximately 60 days. You can view the image of your check by clicking on the view image option, underlined in blue, next to the item description in your account ledger. This will display both front and back of the check. The image can be printed from this screen. You can view a statement of your account by clicking on the History icon and then clicking on Statements. Select the account number, month and year of the statement you wish to see and click on the Submit button. How can I change the description of my accounts? The Nickname feature allows you to change the description on your accounts. The Nickname feature is located next to the Balance button on the Account Balance screen. Click on Nicknames, select the account and type in your description. How current is my account balance? Every time you log into your account, the BlueWave will retrieve your most current balance information. This means that every time you move from page to page within the BlueWave, your balance information is being updated. There might be a short delay while the BlueWave is retrieving your balance history. However, you will be able to see items that are scheduled to post to your account such as ACH Debits/Credits, Point of Sale Transactions, ATM Withdrawals, etc. This is a great feature because you can monitor your account balance 24 hours a day. Am I able to set up email alerts regarding my account balances? Yes. You are able to set up email alerts to yourself based off when your account balance goes below or above a designated dollar amount. You may also set up dated custom message reminders to be emailed to yourself. These options can be found under the Other Services tab and then the Q-Cards tab. I am interested in the Bill Pay feature, can you tell me more? With the BlueWave Bill Pay feature, you specify the due date that you would like your payee to receive payment. Bill Payments are deducted from your Bank of Blue Valley account the same day the payment is applied to your payee. However, you must schedule the payment at least four business days before the due date. You can also receive bills electronically from participating payees. You can also research the status of your bill payment online through the BlueWAve. The BlueWave Bill Payment service is FREE to Bank of Blue Valley customers. For more information, or help with enrolling for this service, contact your account officer or the EFT Department. How can I add an account to my existing accounts online? If you wish to add an account to your existing access, you may do so by contacting the Bank of Blue Valley. A staff member will either fax or mail you a BlueWave Maintenance form. These forms are available at any one of our branch locations. You must be an authorized signer on any account you wish to add to your online access. Can account information be exported to my personal accounting software? Yes. You can export history information from the BlueWave to Quicken®, Quickbooks®, Microsoft Money® or to an Excel spreadsheet. This feature can be found under the History tab and then the Export History tab What are the Cash Management features? Cash Management features are available to our business customers only. Cash Management Features allow business customers to submit Wire Transfers, ACH Payments, ACH Receipts, EFT Tax Payments and Payroll online through the Blue Wave. Cash Management customers have the ability to set up individual users, control user access and account access through the Supervisory Function of Cash Management. The BlueWave has a Cash Management Test Drive if you are interested in seeing these features. Please contact your account officer or the EFT Department if you are interested in more information about this feature or how it could benefit your company. I locked myself out - how do I get my password reset? The BlueWave has a "three strikes and you're out" security feature. If you find yourself in this situation, you will need to contact the Bank of Blue Valley at 913-338-1000 to get your password reset. We have staff available from between 6:30 a.m. and 10:00 p.m. Monday through Friday. Our staff is also available 7:00 a.m. to 5:00 p.m. on Saturday, and 11:00 a.m. to 3:00 p.m. on Sunday. We will be happy to reset your password so you may continue to use our online service. Please note: If you are a Cash Management customer, you will be asked to fill out a BlueWave Maintenance request for your logon and password to be reset. |
|
- Where do I enter my Password? |
|
- Take it for a test drive |
| - FAQ |
| - Enrollment Form |
|
- Passmark Enrollment Procedures |
| Member FDIC |
 |